16 Absolutely WILD Stories About "Nightmare Customers" Who Are Wreaking Havoc On The World Of Customer Service
Working in customer service can be a grueling experience. I've worked retail jobs, restaurant jobs, hospitality jobs, etc., and whoever said "the customer is always right" should be put ON TRIAL.man saying, the customer is usually a moron and an asshole HBO / Via giphy.comI asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting like civilized members of society.Here's what they had to say:1."I worked retail and customer service for over 25 years. Once when I was the only cashier working and had a long line of people, I finished ringing up a lady and started to move on to the next customer. But then she said very loudly, 'Excuse me, but you overcharged me!' I was halfway through the next customer's items, but I took a moment to check her receipt and I couldn't see anything wrong. She said, 'You overcharged me on the spice. There's not supposed to b
Working in customer service can be a grueling experience. I've worked retail jobs, restaurant jobs, hospitality jobs, etc., and whoever said "the customer is always right" should be put ON TRIAL.
HBO / Via giphy.com
I asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting like civilized members of society.
Here's what they had to say:
1."I worked retail and customer service for over 25 years. Once when I was the only cashier working and had a long line of people, I finished ringing up a lady and started to move on to the next customer. But then she said very loudly, 'Excuse me, but you overcharged me!' I was halfway through the next customer's items, but I took a moment to check her receipt and I couldn't see anything wrong. She said, 'You overcharged me on the spice. There's not supposed to be any tax!'"
"I realized she's actually taking about FOUR CENTS. I was way too busy to run it through the register to give her four cents, so I reached in my pocket and came up with a dime. I handed it to her, and after telling her to have a nice day, I got back to helping the next person.
The next morning she called the store manager and told him that I had threatened her and she really feared for her safety. And yes, even though it was ridiculous, I got written up for it. So yeah, that happened."
2."I used to work at a certain major retailer as a phone and computer tech. I’ve seen customers throw cups of coffee at people, people approaching the desk with nosebleeds, been yelled at by someone who had cocaine all over her nose, and threatened by a customer that my 'first born' would be his if I didn’t get him what he wanted."
"I've seen all kinds of tantrums thrown by grown-ass people, including this awful woman who came in right before closing when everyone was gone, demanding help, and threatening to throw two of my coworkers off the second floor balcony. Instead of escorting her out, the managers sat her down and talked to her as if she was there for a therapy session. I’m so glad the idea of 'the customer’s always right' and the nightmare managers who allow this shit are finally beginning to be questioned and rejected by society."
3."I worked at a supermarket and this one woman threw a bag at me and said, 'Do your job.' I had no problem bagging people’s groceries, but seriously, don’t treat me like I’m dirt."
4."I used to work at a very upscale store in a very upscale neighborhood. We once had a customer come in and 'release his bowels' in a garbage can in our changing room. It was the most vile thing I ever smelled in my life."
"To piggy back on that, I had a friend who worked at a tanning salon in the same area. After a customer left, she went to go clean the bed and shook out the towel they had left behind, and a huge piece of poop flew out! Again, so gross! Not sure how people can just relieve themselves anywhere!"
5."I used to work at Jimmy John’s. They have a policy where they can’t take a sandwich back to cut it in half after you've already started eating it (food safety rules) and will instead give out a plastic knife. This guy got pissed at this rule when I kept offering him a plastic knife, and threw his sandwich down on the counter and was like, 'Remake my goddamn sandwich and this time cut it in half!' My general manager at the time took the plastic knife, cut in it half, and gave it back to him.
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