I’ll Cheer as They Cashier the Self-Checkout Device

null By Joanne KaufmanJan. 2, 2024 6:36 pm ETThe economic boost from the "Eras' tour, her ability to bring joy to fan's lives, and her fairytale romance with Travis Kelce are some of the reasons that Taylor Swift is the best thing to happen in America this year. Images: AP Composite: Mark KellyBooths, a supermarket chain in Northern England, recently announced it is closing the self-checkout lanes in most of its stores. Returning to the fully staffed way of doing business “delivers a better customer experience,” a Booths spokesman said.The company is flying in the face of a trend that has reshaped retail shopping over the past two decades. In 2021 self-checkout usage accounted for 30% of transactions, almost double what it was in 2018, according to a survey of retailers by FMI, an industry trade group. Copyright ©2024 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8Sponsored OffersWalmart: $20 Off Walmart Promo Code - Any $50+ OrderBest Buy: Save $1000

A person who loves writing, loves novels, and loves life.Seeking objective truth, hoping for world peace, and wishing for a world without wars.

Opinion Jan 3, 2024 Add to Reading List

I’ll Cheer as They Cashier the Self-Checkout Device

null

Joanne Kaufman

Jan. 2, 2024 6:36 pm ET

The economic boost from the "Eras' tour, her ability to bring joy to fan's lives, and her fairytale romance with Travis Kelce are some of the reasons that Taylor Swift is the best thing to happen in America this year. Images: AP Composite: Mark Kelly

Booths, a supermarket chain in Northern England, recently announced it is closing the self-checkout lanes in most of its stores. Returning to the fully staffed way of doing business “delivers a better customer experience,” a Booths spokesman said.

The company is flying in the face of a trend that has reshaped retail shopping over the past two decades. In 2021 self-checkout usage accounted for 30% of transactions, almost double what it was in 2018, according to a survey of retailers by FMI, an industry trade group.