Is technology to blame for worsening customer service?

Long hold times and the inability to get a real person on the other end of the phone are becoming more prevalent when it comes to customer service. Nancy Chen examines why.

Kevin

A person who loves writing, loves novels, and loves life.Seeking objective truth, hoping for world peace, and wishing for a world without wars.
  News   Apr 8, 2023  Add to Reading List
Is technology to blame for worsening customer service?
Long hold times and the inability to get a real person on the other end of the phone are becoming more prevalent when it comes to customer service. Nancy Chen examines why.
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