Zoom’s Virtual Agent Brings AI-Powered Resolutions To Contact Centers

Vice President & Principal Analyst, Modern Work, Melody Brue, looks at how generative AI chatbots are becoming critical to customer satisfaction and uncovering how Zoom developed its bot codenamed Zoe.

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  News   Apr 14, 2023  Add to Reading List
Zoom’s Virtual Agent Brings AI-Powered Resolutions To Contact Centers
Vice President & Principal Analyst, Modern Work, Melody Brue, looks at how generative AI chatbots are becoming critical to customer satisfaction and uncovering how Zoom developed its bot codenamed Zoe.
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